Just sharing a few thank you’s received from clients this week. Seriously - we work with the best folks ever. Even under the tremendous deadlines of writing proposals and deliverables, they take time to thank us for our small role in the process.

Our mash notes this week have ranged from happy:

Thanks so much for your and the team’s effort to help us get all of these documents edited and delivered to the client.  The client has been very pleased with the work, and you and your team share in any praise we receive.

To apologetic:

Unfortunately for Sam and Amy, they should remember me from our previous work reviewing and editing about 50+ resumes that I kept sending to them in bursts of 3-5 with terribly quick turnarounds.  They were very helpful and patient with me, so hopefully they’ll bear with me again this time.

To simple:

Hi, Sam . . . thanks for all of the great work today!

I’m so grateful for all of these comments from our clients. Knowing that they understand and value the work we do inspires us to work even harder.

All of our very sweetest clients are in Germany.

We recently helped one such customer proofread a very messy 300-page document. Apparently the document had been edited at some point but still contained a ton of errors that were discovered only after the document had been composed.

Here’s our client’s response. Mind you, this is from a very senior executive.

Many thanks for helping out on this task so quickly! That is highly appreciated! I went through the reports in more detail and really liked your work!

1 million thanks!

Now, that’s just sweet.

Dear client, 1 million thanks for the opportunity to help!

*****

p.s., Here is the same client’s feedback on a small follow-up project done a few days later:

Great! Thank you! Great job and very fast!

I’ll say it again: that is one suh-weet client!

We’ve recently started editing scientific and medical manuscripts for a number of authors in Europe. One of them, a professor and surgeon at the Pomeranian Medical University in Poland, was kind enough to send this email:

Thanks very much for your perfect job. You forgot about the invoice!

First of all, I’m not sure that any editing we do is perfect . . . but we try really hard, and it’s wonderful to know that our client thinks it is.

Second, it’s just darn sweet of him to remind me to send him an invoice.

Dear client, we love you and will keep working hard to get your manuscripts as clean and correct as they can possibly be!

I have to share a recent email exchange between me and one of my clients.

Client: … wanted to pass along to you a comment by a senior manger here about the write-up that Bethany did. The manager said that the package submitted was one of the top five that he had ever seen. Congratulations. Please let Bethany know.

Me: Wow, that is outstanding. I will certainly pass this along, right now. It’s always a nice feeling to know that you’ve done a good job.

Client: You and your team members do not do a “good job,” you do a “great” job!

Me: I am smiling. Thank you for saying that. You are too kind.

Client: I speak the truth.

There is nothing better than working for someone like this — someone who has the highest standards, who demands and recognizes outstanding work, and who understands what you do — and values it.

Dear client, I will keep you nameless here, but thank you so much for everything you do. It is an honor and a pleasure to work for you.